Privacy policy

Privacy Policy

 

Last updated: August 25, 2026

 

CalmLucky operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.

 

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand this policy.

 

Personal Information We Collect

 

We collect the following categories of personal information depending on how you interact with us:

 

  • Contact details: your name, billing and shipping address, phone number, and email address.
  • Payment information: credit card numbers and other payment details (processed securely through Shopify Payments; we do not store full card numbers).
  • Account information: your username, password, and preferences.
  • Transaction information: items you view, add to cart, purchase, return, or exchange.
  • Communications: messages you send to our customer support.
  • Device and usage information: IP address, browser type, device information, and how you navigate our site.

 

We collect this information directly from you, automatically through cookies and similar technologies, and from our service providers such as payment processors and shipping carriers.

 

How We Use Your Personal Information

 

We use your personal information to:

 

  • Process and fulfill your orders, including payment, shipping, returns, and exchanges.
  • Create and manage your account.
  • Provide customer support and respond to your inquiries.
  • Send order confirmations and shipping updates.
  • Send promotional emails (you may unsubscribe at any time).
  • Detect and prevent fraud and maintain site security.
  • Improve our products, website, and shopping experience.
  • Comply with applicable legal obligations.

 

How We Share Your Personal Information

 

We may share your information with:

 

  • Service providers: payment processors (Shopify Payments), shipping carriers, email providers, and review platforms (Judge.me) who perform services on our behalf.
  • Legal and compliance: when required by law, subpoena, or legal process, or to protect our rights and the safety of our users.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

 

We do not sell your personal information to third parties.

 

Cookies and Tracking Technologies

 

We use cookies and similar technologies to remember your cart, preferences, and to understand how you use our site. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

 

Third-Party Links

 

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

 

Children's Privacy

 

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

 

Data Security

 

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

Data Retention

 

We retain your personal information for as long as necessary to fulfill your orders, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights

 

Depending on where you reside, you may have the following rights:

 

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate information.
  • Deletion: request deletion of your personal information (subject to legal retention requirements).
  • Portability: request a copy of your data in a machine-readable format.
  • Opt-out: unsubscribe from marketing emails at any time using the link in our emails.
  • Non-discrimination: we will not discriminate against you for exercising your privacy rights.

 

If you reside in the UK or European Economic Area, you also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

 

To exercise any of these rights, please contact us using the details below. We may verify your identity before processing your request.

 

For rights related to data processed by Shopify on our behalf, you can also visit the Shopify Privacy Center.

 

International Transfers

 

Your information may be transferred to and processed in countries other than your country of residence, including China where our business is based. We take steps to ensure appropriate safeguards are in place for such transfers.

 

Changes to This Privacy Policy

 

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

 

Contact Us

 

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

CalmLucky

 

Email: calmlucky@calmlucky.com