Refund policy

We want you to love your CalmLucky wind chime. If for any reason you're not completely satisfied, we're here to help.

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused, with no damage to the seeds, strings, or wooden frame — and in its original packaging. You'll also need your order number or proof of purchase.

Email us at calmlucky@calmlucky.com with your order number and the reason for the return. We'll respond within 48 hours with return instructions and a return shipping label.

Please inspect your order upon delivery. If your wind chime arrives defective, damaged, or if you received the wrong item, contact us immediately at calmlucky@calmlucky.com with photos of the issue. We'll make it right — either with a replacement or a full refund.

The fastest way to get the wind chime you want is to return the item you have. Once your return is accepted, simply place a new order for the desired item.

If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be in the same condition as received — unused, undamaged, and in its original packaging — with your order number or proof of purchase.

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at calmlucky@calmlucky.com.

For any return or refund questions, reach us anytime at calmlucky@calmlucky.com.